HUB Subway Employees

My military interventions course starts at noon and ends at 2:15pm. After sitting for two hours in a hot classroom I like to sit down and enjoy a Subway sandwich before sitting in the library to read and study. I've always enjoyed eating Subway and usually like the people working there. However, the Subway in the University of Washington's HUB (Husky Union Building) is the worst one I've ever been to. The quality of the food isn't really the issue, although I have noticed that there is an obvious difference in how they portion certain condiments. The employees that work there are terrible, with one exception. There are two employees there that have been making my sandwich for the last year that I've been attending the UofW. These two ladies (both Asian and around 50 years old) are always grumpy, ill-tempered, and neither one of them ever smile. I don't accept the notion that not smiling is a "cultural thing" because it just doesn't fly here in the United States. If these two ladies genuinely dislike their line of work then they need to find another line of work. As a paying customer, I refuse to feel as if I'm wasting their time and making their day more stressful. They applied for that position knowing the details of the job and they should either suck it up and accept it or get out and let someone who really needs a job fill their spot. There are plenty of hardworking people out there that would gladly work a stressful, high-intensity job just so that they could put food on their table, pay their bills, and pay all of their other living expenses.

Here is my point: businesses take themselves too seriously. They honestly believe that "even though we may not provide the best customer service or the best overall product, the customers will always come back". Sadly, their philosophy has held to be quite true. People may really hate going to Walmart, but because of their low prices and numerous store locations many people don't have many other options. If people have the option to not go back to a business after experiencing very poor service they should do it. I understand that not everyone can exercise this option and I respect that. However, you should file a complaint against that employee. I have filed a complaint with Subway and I hope to never see those two grumpy, old, crusty women again. Instead, Subway should hire two young kids who need extra money to pay their tuition, rent, or to give them some extra spending money to enjoy their college life more and stress their parents out less.

I'm tired of people always complaining about their job and where they work. If it's so terrible...quit. Nobody is keeping you there. If you have an easy job and are barely scraping by you should have nothing to complain about. If you're in that position you have no one else to blame but yourself. Quit making other people feel guilty for your poor choices. You should accept that you are fortunate enough to have a job, bottle your emotions, and act like nothing is wrong. Those are the perfect ingredients for a great spicy Italian Subway sandwich.

If you receive poor service you're probably not the only one. If you complain and others complain action will have to be taken on behalf of that particular business. They would rather keep you as an on-going customer than to keep a grumpy employee that makes customers feel like crap. I hope these two ladies get a wake-up call and realize that they are no longer living in their former country. They chose to come to the United States to improve their quality of life. We didn't ask you to come here and you weren't taken from your home by force. You chose to come here so you have to adapt to our customs. We like great service and our money speaks volumes. We will not accept the excuse that your grumpiness is a "cultural difference". Yes, we respect and encourage people to hold on to their cultures and we want to learn about other cultures and learn from them, but we will not allow our money to go waste to support a grumpy employee.